UPDATE 11/29/16: Please note that I no longer recommend IT Cosmetics®. I had an issue with the pump on the CC Cream that I purchased on 11/1/16. It took well over 100 pumps to get any product to start coming out of it, and after that, it would only sputter sporadically, spraying CC Cream on my clothes and carpet. I stored the product with the pump side down, and I also milked the tube to encourage the product towards the pump. This was not my first tube of CC Cream, plus I work with airless pumps in my own business, so I know how they work. When I contacted IT Cosmetics, they told me that I could exchange the product for a new one, but I would be responsible for all return shipping charges. When I questioned having to pay to return a defective product, they gave me a long explanation of how an airless pump worked. They said that I needed to press it 30-40 times to get the product flowing, and occasionally there would be an air pocket. I should rest assured - my product was not faulty, it was working just fine! I'm not sure if I've ever been more insulted.
I'm amazed that a company the size of this one does not provide return shipping labels or some other recourse when there is a defective product. I would never pay to return a defective product. I will never do business with them again, and I plan to update my IT Cosmetics reviews to reflect their policy on returns for defective products.
I do realize that they were just purchased by L'Oreal, and that you can buy their products at Ulta and Sephora. I'm sure if you purchased at Ulta or Sephora, there would be no issue with an exchange or return. But for me, it's now the principle. I will not give my money to a company that treats me this way. And yes, I realize I'm not hurting L'Oreal at all, and that L'Oreal owns a truckload of companies. Maybe, just maybe, if there are enough complaints, they will change the policy on the main IT Cosmetics website.
Use the code ITFRIENDS on orders of $30 or more and receive 25% off, as well as free shipping until Nov. 5, 2016.
If you're already an IT Girl™ (you've signed up to receive their emails), you're going to get some Holiday Perks!
- free ground shipping on any $25 order
- complimentary IT Girl™ tote (automatically added to cart when you sign in)
- 3 free samples of your choice
- info about products and gift ideas via live chat, phone, or email
They have several new items for the holiday season that would make great gifts!
I picked up another Your Skin But Better CC+ Cream in a lighter shade for winter, and also the Vitality Lip Flush 4-in-1 Reviver Lipstick Stain in Je Ne Sais Quoi. I'll be doing another review on the CC+ Cream soon. I've sort of changed my mind about it.
So I got 3 free samples, a free tote, free shipping, and I saved $14.50 - a good night's work! Hurry - there's only 3 days left for the sale!!
What are you getting?
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